Client Support

A comprehensive list of solutions.

Holiday Hours

eliquidMEDIA's main offices will be closed for the holidays from December 23rd to January 2rd.

eliquidMEDIA's Maintenance and Support packages provides a comprehensive list of solutions depending on your businesses needs.

Depending on the frequency and involvement of support requests from our clients, eliquidMEDIA provides very advantageous support solutions to all our clients. Your eliquidMEDIA Account Representative will recommend the most appropriate support contract offer based on a complete evaluation of your needs.

Domain Renewals

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Web Server Maintenance

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Included with every hosting package are the following services:

  • Multi Domain & Sub Domain Setup & Management.
  • Email Management, account creation/deletion, setup of forwards.
  • FTP Account Setup & Management.
  • Advanced DNS & Zone file setups.
  • 301 Redirect Setup.
  • Full Control Panel (cPanel) access if requested.

Website Maintenance

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Our maintenance agreement covers any minor to complex adjustments to your website depending on your maintenance level. Items covered under the maintenance agreement include the following:

  • Any text changes to the content of the current website, image updates, meta data, etc.
  • Code Support (optimization, bug fixes, problem analysis and resolution).
  • The inclusion of any new text content within the make-up of the existing site.

Our maintenance agreement does not include any new development to the website such as new functionality, new back-end interactivity, new design, or the expansion of the website to cover topics not yet introduced.

Monthly Maintenance Plans

eliquidMEDIA will negotiate a monthly rate that will provide your company with a monthly allotment to satisfy your update requirements.1

Blocked Maintenance Plans

eliquidMEDIA's Blocked maintenance plans are ideal for Seasonal Companies, requiring several updates all at one time.2

Hourly Maintenance

If your company does not require monthly maintenance, we would be pleased to assist you on an as needed basis.3

1 Each plan is subject to a 1 year minimum contract. Unused monthly hours will roll over to the next month for the term of the contract.
2 Maintenance blocks expire 365 days after the date of signing.
3 When you need an update, contact your Account Representative or email: [javascript protected email address]. We'll give you a quote based on your requested work with time needed and the projected hourly cost. Please note, a one-hour minimum fee will be charged for any minor updates.

eliquidIT & criticalOP

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Ask Us

Ask one of our Experts

Discover how eliquidMEDIA can serve your needs within your budget.